Let’s make this feel like what it truly is:
A companion mailed across miles.
Overview
Every order placed here is more than a transaction — it’s a gesture of trust. As a small studio, we approach each package as an extension of our offering: prepared by hand, wrapped with care, and sent with intention.
While we do not operate at the scale of mass production, we do move with presence and attentiveness. This page offers clarity on how your order is prepared, shipped, and held — even after it leaves our hands.
If you ever have questions or concerns, we welcome you to reach out. We will meet you with the same gentleness we bring to the cards themselves.
Shipping & Returns
We ship each card with care and intention.
Each card is more than paper — it’s a whisper, a witness, a soft presence. We believe the way it travels matters, too.
Our greeting cards are created in a unique square format (6″ × 6″) with 100# Brilliant White Premium Paper and meaningful packaging. Because of this, we ship every order with thoughtful attention — not just for protection, but for beauty.
Shipping Details
Our shipping is simple and soul-friendly:
- Theme sets and multi-card bundles are carefully packaged to arrive safely and beautifully.
- Boxed collections (like the full 60-card Anthology) are prepared with special attention and artistry.
- Most orders include tracking and updates so you know your companion is on its way.
We use a trusted, modern shipping platform to ensure reliability while preserving the small-batch, handcrafted rhythm of our work.
Shipping is part of the ritual — and we shape it to feel like a soft arrival, not just a delivery.
Shipping Timeframe
Please allow 2–4 business days for us to prepare your order. Once mailed, most packages arrive within 2–6 business days, depending on your location.
(We are a small studio, and your order is prepared with human hands and heart. Thank you for holding space for this pace.)
Returns & Exchanges
Because our offerings are paper-based and created in limited quantity, we are unable to accept returns at this time. However — if something arrives damaged or isn’t as you hoped, please reach out to us directly. 📧 Email: [crystal@etchedfromthesoul.com]
We will respond with kindness and do our best to make things right.
FAQ’s
Q: How long will it take to receive my order?
A: We typically ship within 2–3 business days. Once mailed most packages arrive within 2–6 days depending on destination.
Q: Do you offer tracking?
A: Most orders include tracking. Single-card orders may arrive by mail without tracking, depending on packaging.
Q: Can I return or exchange my cards?
A: Due to the nature of our small-batch paper offerings, we’re not able to accept returns. But if something arrives damaged or doesn’t meet your expectations, please reach out — we’ll respond with kindness and do our best to make it right.
Q: Where do you ship from?
A: All orders are prepared and shipped with care from our small studio in the U.S.
Q: Can I send cards directly to someone as a gift?
A: Once we master our shipping routine, we will be honored to send it on your behalf with a handwritten note. Please note on those occasions: Postage and special handling of $1.50 per card / per recipient will be added for each 6″ × 6″ card sent via First-Class Mail (no tracking).